Client Success Associate

Company: FLUENT Cannabis
Location: Albany
Posted on: April 3, 2025

Job Description:

FLUENT Cannabis is a premier medical cannabis company, with cultivation, processing, and retail locations in Florida, New York, Pennsylvania and Texas. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at FLUENT, and our standards, practices, and performance is unmatched.
We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.
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ROLE SUMMARYThe FLUENT Client Success Associate is responsible for the education, promotion, and field marketing of the FLUENT house of brands. Positive in-person interactions are intended to boost brand awareness, increase client/consumer education, and facilitate product sell-through. This position is a support role for both the sales and marketing teams. The territories will be assigned by the Associate Director of Wholesale. The Client Success Associate will work directly with the wholesale team and marketing team to increase brand awareness by interacting with clients and customers at partnering dispensaries while executing bud-tender training, brand activations, and display merchandising support.Key Responsibilities:--- Work with the Wholesale Team to ensure clients' post-sale support needs are met (i.e. bud-tender training, display merchandising, and pop-up brand activations.--- Work with the Marketing Team to ensure partners have display merchandising assets and POS marketing and promotional materials (i.e. product display, placebo packaging).--- Schedule and conduct in-store bud-tender trainings and pop-up brand activations with active wholesale accounts.--- Educate clients, consumers, and patients on brand education, SKU details, and unique selling propositions of our products.--- Create unique customer experiences to increase brand awareness and build customer loyalty.--- Participate and represent the FLUENT brand at cannabis community and industry events.--- Identify events for FLUENT participation within and outside of the cannabis industry.--- Track all activity and consumer insights/feedback through documented recaps.--- Capture social media content during events and partner with the Marketing Team on asset utilization.--- Secure and transport non-cannabis product and marketing materials to and from events and wholesale accounts.--- Distribute marketing material to clients and consumers, in conjunction with bud-tender trainings and in-store brand activations.
Must-have qualifications include:
--- Weekend and evening availability--- Must be a licensed driver with reliable transportation--- Must be over 21+--- Punctual and reliable--- Knowledge of NYS Adult-Use and Medical Cannabis program is preferred--- Ability to take direction, communicate well, and complete report in a timely manner--- Ability to lift and carry objects weighing up to 50 pounds--- Friendly, approachable, and outgoing personality
POSITION TYPE / EXPECTED HOURS OF WORKThis position regularly requires long hours and occasional weekend work.
TRAVELThis position requires approximately 80-90% local travel within the area.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
AAP/EEO Statement
FLUENT is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.
COMPANY BENEFITS
FLUENT provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental and vision insurance, 401K plan and paid time-off program.

All applicants must be legally authorized to work in the United States and will be required to submit proof of such eligibility.
Please note: Only shortlisted candidates will be contacted.

Keywords: FLUENT Cannabis, Albany , Client Success Associate, Other , Albany, New York