Computer Support Specialist

Company: Vanguard Temporaries, Inc.
Location: Albany
Posted on: April 2, 2025

Job Description:

We are seeking a Computer Support Specialist to join our team in Albany, NY. This is a full-time position with multiple shift options available. The ideal candidate will be responsible for providing technical support, troubleshooting account-related issues, and assisting users with a variety of IT tasks.

Make your application after reading the following skill and qualification requirements for this position.

Job Duties:
Provide advice and technical assistance in troubleshooting account related issues, access questions, vetting users, account provisioning and deprovisioning, account creations, password resets, help users navigate the site, Multi Factor Authentication set up/reset, RSA PIN reset, RSA token distribution/installation, approving RSA tokens, modifying browser configurations for specific applications, re-enabling user's accounts, and directing calls to specific contacts for application questions.
Responsible for troubleshooting internal and external MFA, TL3, RSA issues.
Review pre-acceptance tools for medical professionals without a NYS Driver license. The requests in these tools need to be accepted to email the document to the medical professional.
Expediting accounts for Program Areas (like Electronic Death Registry System).
Processing Automated File Transfer (AFT) account (create, update and end date) for the Universal Public Health Node (UPHN) application.
Interacting with customers in a respectful, helpful manner and actively listen to issues and guide them through appropriate solutions.
Reply to requests and questions from internal and external customers that include both written and telephone inquiries.
Maintaining HCS accounts (updating and end dating).
Assist users navigating and assigning roles on the HCS.
Perform HCS testing to gauge if applications are working based on user concerns.
Research and responding to emails for different Outlook shared mailboxes.
Responsible for processing paper documents for HCS accounts. Which includes scanning the documents in a tracking system, processing the documents (accepting or rejecting), mailing accepted HCS PIN letter and account activation instruction, scan the documents in FileNet, key completed scanned documents, key and verify the completed documents.
Establish new files by numbering forms, coding, preparing file folders, and compiling relevant material. Update and correct records and files.
Perform and validate signature verifications.
Operate office machinery, including photocopiers, computer printers, hand scanner, and scanners.
Perform other related duties as required.

Qualifications:

High school Diploma or Equivalent
Strong ability to manage and process documents accurately, maintain organized records, and ensure proper handling of sensitive data.
Experience in setting up, troubleshooting, and managing MFA, RSA tokens, and PIN resets.
Ability to effectively communicate technical solutions to both technical and non-technical users, while providing respectful, patient, and helpful support.
Expertise in managing user accounts, troubleshooting access issues, and supporting account provisioning, deprovisioning, and password resets.

Keywords: Vanguard Temporaries, Inc., Albany , Computer Support Specialist, IT / Software / Systems , Albany, New York