Supervisor, Client Svc
Company: Canon Solutions America, Inc.
Location: Cooperstown
Posted on: October 18, 2024
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Job Description:
Supervisor, Client Svc
US-NY-Cooperstown
Job ID: 32307
Type: Full-Time
# of Openings: 1
Category: Customer Service/Support
NY - Cooperstown-Bassett -MS
About the Role
Responsible for all on-site business activities for a specifically
assigned customer account. Responsibilities include maintaining
compliance with established standards and policies for the
operation, managing and developing site human resources, as well as
meeting site financial goals. Responsible for developing and
maintaining a partnership and successful working relationship with
the Administrator. Responsible for ensuring the highest levels of
service and client satisfaction. Maximizes customer satisfaction,
add-on sales and profitability through structured planning and the
management and development of the client services team.
Your Impact
Production and Workflow
- Monitors and ensures compliance with established workflow
processes and procedures.
- Manages job scheduling to ensure on-time completion of jobs and
other critical production and fulfillment deadlines.
- Supervises efficient and economical utilization of equipment,
materials and labor.
Supervision and Employee Relations
- Ensures performance improvement through a scheduled plan to
train, motivate, develop, and manage site personnel.
- Determines developmental goals and conducts periodic performance
reviews with direct reports.
Client Relationship Management
- Develops and manages the relationship with the daily and senior
level administrators through formal and informal meetings.
- Resolves complaints escalated by the customer or other end users
in a timely manner.
People Management and Development
- Ensures effective performance management with direct reports and
oversee the overall process.
- Ensures effective two-way communication with direct reports and
within area of responsibility.
Equipment Knowledge and Care
- Establishes a working familiarity with equipment capabilities;
maintains all equipment to manufacturer's specifications.
- Keeps abreast of technical knowledge and skills of hardware and
software through consultation, class instruction, manuals,
self-training and exchange of information.
Administration and Reporting
- Maintains targeted levels of profitability.
- Manages and controls inventory and assets.
Results Expected
- Responsible in maintaining compliance with established standards
and policies for the operation, managing and developing site human
resources, as well as meeting site financial goals.
About You: The Skills & Expertise You Bring
Requires 5 years of related experience and management of two or
more regular full-time employees; bachelor's degree in a relevant
field preferred.
- Associates degree or equivalent required.
- Strong customer service and communication skills are
required.
- Required to take all necessary steps to obtain security and/or
other clearances required by customers to enter the customers'
premises.
- Single Site Responsibility may require minimal travel (valid
driver's license and acceptable driving record necessary).
- Multiple Site Responsibility may require up to 15% travel (valid
driver's license and acceptable driving record necessary).
- Must be able to lift up to 50lbs. In accordance with applicable
law we are providing the anticipated annual salary for this role:
62,400 - 74,930
Company Overview
About our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazines Worlds Most Admired
Companies in 2020.
Canon Solutions America offers a competitive compensation package
including, for eligible positions, medical, dental, vision, 401(k)
Savings Plan, discretionary profit sharing, discretionary success
sharing, educational assistance, recognition programs, vacation,
and much more. A more comprehensive list of what we have to offer
is available at
https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
status.
If you are not reviewing this job posting on our Careers site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers.
#CSA
Posting Tags
#PM20 #LI-SH4 #LI-ONSITE
PIb758572c6047-37248-35564126
Keywords: Canon Solutions America, Inc., Albany , Supervisor, Client Svc, Other , Cooperstown, New York
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