Customer Engagement Specialist

Company: VirtualVocations
Location: Springfield
Posted on: November 14, 2024

Job Description:

A company is looking for a Customer Engagement Specialist to guide customers through the loan process and enhance their experience.

Key Responsibilities:

Provide exceptional customer support via outbound calls, email, text, and web chat
Manage a pipeline of borrowers with submitted loan applications and ensure timely follow-up
Document customer interactions and share insights for continuous improvement

Required Qualifications:

Prior banking and/or lending experience
Experience with high-volume outbound dialing
Associate or Bachelor's degree preferred
Experience with Salesforce or other CRM systems
Proficient in Microsoft Office and/or Google Suite

Keywords: VirtualVocations, Albany , Customer Engagement Specialist, Other , Springfield, New York

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