Off Hours Support Specialist

Company: VirtualVocations
Location: Hartford
Posted on: November 15, 2024

Job Description:

A company is looking for an Off Hours Support resource to provide out-of-hours assistance.

Key Responsibilities

Answer phone calls and provide first-level support and triage
Capture relevant details and raise tickets for unresolved issues
Determine if issues need escalation or can wait until the next working shift

Required Qualifications

Certification in at least one Epic application (e.g., Grand Central, OpTime/Anesthesia, Orders, ClinDoc/Stork, ASAP, Willow)
Consideration for candidates certified in Cupid or Prelude/Cadence/Springboard
Experience with the client's Incident Management system (vFire)
Availability to work specified hours (Mon-Fri: 4pm - 8am; Sat-Sun: 12am - 12am)
Ability to work remotely and manage tickets effectively

Keywords: VirtualVocations, Albany , Off Hours Support Specialist, Other , Hartford, New York

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