Desktop Support Technician II Schenectady NY 12345

Company: Strategic Systems
Location: Schenectady
Posted on: April 10, 2025

Job Description:

CMPCJP00060290

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

End Client: GE VERNOVA

Job Title: Desktop Support Technician II

Location: 1 River Road Schenectady NY 12345

Duration: 3 Months contract to hire

Shift timings: Monday - Friday - 8 AM - 5 PM EST.

Pay rate: $25/hr on w2



Job Description

Candidate must be able to accept conversion Rate $25 Deskside Support Role / Tech 2 role, Background, Drug, and Citizenship screening requirements: U.S. Citizenship is required for the role.
SITE ADDRESS 1 River Road, Schenectady NY 12345
The work hours are Monday - Friday - 8 AM - 5 PM EST.
Candidates should have 3-6 years' experience supporting PC Hardware and software. Comfortability providing hands & feet support for Server and Network is a plus.
Experience supporting mobile data plans, mobile networks, and devices is a plus.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems.
Supports and maintains user account information including rights, security, and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
Network connection issues, track network connections back to network switches.
Escalates problems and issues to a higher level of support if unable to resolve.
Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
Interacts with customers, responding to routine technical questions or request for information.
Top 2 Skills Deskside Support, and Customer Service, Work hours - M-F 8 am-5 PM.
Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call.
A+ certification is a plus, experience a minimum of 3 years.
The contractor Conversion Rate will be $25 please set that expectation with the candidate.

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